Your company's knowledge, working for your team and your customers.
A private AI platform built on your own documents, chat history, and data — answering your team instantly, and your customers around the clock. In natural Japanese. Deployed entirely in Japan.
はい。商品到着後30日以内で、未使用・未開封の場合に返品いただけます。返送料は当店が負担します。
Confidence inside your team
An internal assistant for your support team. Prove the value before customers ever see it.
Most popularSafely open to customers
Everything in Standard, plus a governed customer chatbot on your website and LINE.
Connected to live systems
Reach into the systems you run every day — plus agentic workflows, the expansion layer.
Adopt AI at your own pace. Start small. Scale when you're ready.
Confidence inside your team
Internal only — prove the value before customers ever see it
- Private knowledge assistant for your support team
- Answers in Japanese and English, with source shown
- Personal data removed automatically on upload
- Exact product data stored separately and reviewable
- Your own AI account — usage dashboard included
¥100,000 one-time setup + ¥50,000 monthly
Safely open to customers
Everything in Standard, plus a customer chatbot — governed from day one
- Chatbot on your website and LINE, 24/7 in Japanese
- Serves only approved content — nothing unreviewed
- Approval workflow with freshness controls
- You set confidence thresholds and escalation rules
- Accuracy and monitoring dashboard included
¥150,000 one-time setup + ¥90,000 monthly
Connected to your live systems
Everything in Advanced, plus reach into the systems you run every day
- Order status — Shopify, BASE, and others
- Inventory and stock level look-ups
- ERP, helpdesk, and warehouse systems
- Amazon, Rakuten, and marketplace platforms
- Product recommendations and upsell
- In-chat order-taking and cart recovery
- Ops ticketing, returns, and fraud detection
- Supply-chain signals and internal reporting
Custom builds on top of your Advanced subscription — it extends the platform, it doesn't replace it. Added one capability at a time.
Discuss a Custom buildWhen you're ready to go beyond answers.
Once the Knowledge Assistant is live, the same RAG foundation supports AI agents that act across your systems — growing revenue, cutting cost, and taking repetitive work off your team's hands. Each workflow is a discrete engagement, added one at a time.
Product Recommendation & Upsell
After answering a question, the agent recommends the right next product. Turns every support interaction into a sales opportunity.
In-Chat Order-Taking
A customer completes a purchase without leaving the conversation. The agent confirms the item, checks stock, and hands payment to your secure checkout.
Abandoned-Cart Recovery
Roughly seven in ten online carts are abandoned. An agent detects hesitation, answers the specific objection in the moment, and guides the shopper back to checkout.
Operations Ticketing
When a case needs a human, an agent creates a fully-populated ticket in Asana, Jira, or your helpdesk, filled with customer details and history.
Order-Status & Tracking
"Where is my order?" is the highest-volume support question in retail. The agent answers instantly with live tracking and proactively notifies on delays — 24 hours a day.
Inventory & Supply-Chain Signals
The agent watches what customers ask for and what's selling — pushing low-stock alerts, demand spikes, and "when is this back?" patterns to your logistics team.
A real partner in Tokyo, accountable for the result.
We don't hand you the keys
We configure it, connect it to your real documents, tune it until the answers are right, and stay to keep it running well. The accountability is ours.
A delivery record you can rely on
13+ years of technology and digital transformation experience across Japan.
Built for Japan, not adapted
Japanese language, business conventions, PII protection, and data residency are the foundation.
The questions every first meeting brings.
Is our data secure? Where does it live?
Japan-region cloud or on your own premises. Your documents are uploaded directly into your own environment — they never pass through us. Personal data is stripped automatically before anything is indexed.
Will the AI make things up?
Answers are grounded in your own approved content and show their source. Prices and specifications come from a structured store. When the system isn't confident, it escalates to a human.
How do we control the AI running costs?
You run on your own AI account. The built-in dashboard gives you usage by channel, budgets, alerts, and an optional hard cap. No per-seat fees. No surprises.
You're a new company — how do we know you can deliver?
Kaikaku is new; the founder's track record isn't. The way we deliver has already been proven on a live Japanese e-commerce platform, with the same engineering partner we work with today.